SAP Support Services
Functional & Technical Support
- Basis Administration: System monitoring, performance tuning, transport management, patching, and user/security administration to keep your SAP landscape stable and secure.
- Incident & Problem Management: Structured triaging and resolution of SAP issues, with root cause analysis and prevention strategies.
- SAP Upgrades & Patch Management: Guidance and hands-on support for version upgrades, enhancement packs, support packages, and SAP Notes application.
- Continuous Improvement: Identification of system optimization opportunities, automation, and unused functionalities to increase ROI and operational efficiency.
- Change Management & Release Governance: Structured support for managing changes, releases, and testing across SAP environments to reduce risk and maintain integrity.
- Reporting & Analytics Support: Support for SAP reporting tools (e.g., SAP BW, Fiori, SAP Analytics Cloud), including data modeling, query building, and dashboard optimization.
- Integration & Interfaces: Support for SAP integration with third-party systems via middleware (e.g., PI/PO, BTP, APIs) to ensure smooth data flow and process continuity.
Why Choose Us?
- Certified SAP Experts: Our consultants bring years of hands-on experience across SAP S/4HANA, ECC, and legacy landscapes.
- Flexible Engagement Models: Support that scales with your business—from short-term stabilization to long-term strategic partnership.
- Business-Focused Approach: We align SAP support with your business goals, not just system uptime.
- Proactive & Preventive: We don't just fix issues—we prevent them through ongoing monitoring, system health checks, and advisory.
Support Models We Offer
- On-Demand (Ad-Hoc) Support (Hourly Basis )
- Managed SAP Support Services (Monthly Retainer)
- CoE (Center of Excellence) Setup & Advisory
Supported SAP Environments
- SAP ECC & S/4HANA
- SuccessFactors
- proaxia VSS